Frequent Warranty Questions

Q: Can I make a warranty claim with no product registration?

A: If you haven't registered your product, rest assured that we offer a standard two-year warranty from the date of purchase on all of our products using a valid proof of purchase.

Q: What does registering a product do?

A: Registering your product at moshi.com/register extends your warranty from two years to ten years, providing global coverage and faster support.

Q: Can I register a product without the serial and authentication number?

A: No. Both the serial and authentication numbers are required to register a product. These can be found on the product packaging or on the included warranty card. Without these, registration is unfortunately not possible. 

Q: If the standard warranty period has already expired, can I still extend the warranty period?

A: No, once a product’s standard warranty period has expired, it cannot be extended. To qualify for the extended warranty, the product must be registered within the standard two-year warranty period from the date of purchase. 

Q: Are warranty replacements covered under warranty?

A: Yes! Your replacement product is covered under the original warranty period of the initial product purchased.

Q: Do I have to register my warranty replacement?

A: No registration is needed for a replacement. It is automatically covered under the original product’s warranty using the original product registration or proof of purchase.

Please note that registering a replacement product does not create a new warranty or extend the existing coverage. The information about a replacement product registered is not valid and cannot be used to make a warranty claim.

Q: Do warranty replacements extend the warranty period of a product?

A: No. Receiving a warranty replacement does not extend or reset the original warranty period. The coverage continues based on the original purchase date.

Q: Where are international replacements sent out from?
A: International replacement orders are shipped from our facilities in Taiwan.

Q: Are accidental damages covered under warranty?

A: Our warranty covers defects in materials and workmanship under normal use. Unfortunately, accidental damages—such as drops, spills, impacts, or other user-caused issues—are not covered under our warranty policy.

Q: Are lost or stolen products covered under warranty?

A: No, our warranty does not cover lost or stolen items.

Q: Are scratches and minor damages covered under warranty?

A: No, minor damages that naturally occur over time are not covered under warranty. This warranty does not cover minor damages, including but not limited to scratches, dents, discoloration, or fading, that does not affect the product’s functionality.

Q: Are sample products covered under warranty?

A: Products provided as samples, gifts, or through special exceptions are not eligible for warranty claims and are not covered under Moshi’s warranty policy.