Order and Shipping Information

We will have your order processed and prepared for shipment within 1–2 business days. Once your order has been shipped out, you will receive an automated email including your tracking number and a link to the tracking information. The shipping time may differ depending on the country where you are located.

Shipping Fee and Delivery

United States: For customers located in the US, all orders above $60 USD are eligible for free shipping. For orders below this amount located in the continental US, we offer shipping at a flat rate of $5.99 USD via FedEx Home Delivery. Deliveries normally take 5-7 business days on average, depending on the distance.

For orders delivered to Hawaii and Alaska, we offer shipping at a flat rate of $55.00 USD.

Canada: For customers located in Canada, all orders above $100 USD are eligible for free shipping. For orders below this amount, we offer shipping at a flat rate of $43.50 USD.

Customers should expect 1-3 weeks for delivery. In general, shipping takes about a week. However, in some cases, the delivery may take longer due to delays in international sorting facilities and customs.

Note: If a product(s) is returned for refund from an order within our 30-day return period, consequently lowering the total cost of such order below the required amount to receive free shipping, then the respective flat rate of shipping fee will be deducted from the amount to be refunded as the order would no longer be eligible for free shipping.

Shipping restrictions:

• Moshi does not deliver to US territories, PO boxes, APOs, or FPOs.
• Moshi does not ship to international mail-forwarding services. Orders to these addresses are generally canceled and refunded. Should this happen, customers will receive a notification with their credit memos.

Payment information

Our web store, Moshi.com, accepts all major credit cards including Mastercard, Visa, Discover, and American Express. Other forms of payment are not accepted.

Please note that the billing address for your order must exactly match your billing address as it appears on your credit card statement.

Refund Policy

If for any reason you are not satisfied with your purchase, you may return your product(s) within 30 days from the day the order was received under our 30 days money-back guarantee.

Please email us at support@moshi.com and include your name and order number. Our staff will then reply within 1-3 business days with a "Return Merchandise Authorization" (RMA) number, which is required to return the order back to our Service Center.

Please note that shipping charges are not refundable, any returned item must be returned in its original packaging, and we will not accept any returns if the product is damaged or if there are missing accessories. Please note that Moshi does not cover any costs for returns. After we receive the returned item, please allow 7-10 business days for processing. Refunds can only be credited back to the original credit card used for the purchase. Please allow a complete billing cycle for the credit to appear on your credit card statement.

Furthermore, please note that Moshi may only provide refunds to orders placed directly on our website, Moshi.com. If the item you wish to return was not purchased directly from our web store, please kindly contact the seller directly and inquire about their return/refund policy for them to guide you through the needed steps.