Refund Policy

If for any reason you are not satisfied with your purchase, you may return your product(s) within 30 days from the day the order was received under our 30-day money-back guarantee*.

Please email us at support@moshi.com and include your name and order number. Our staff will then reply within 1-2 business days with a "Return Merchandise Authorization" (RMA) number, which is required to return the order back to our Service Center.

Please note that shipping charges are not refundable, any returned item must be returned in its original packaging, and we will not accept any returns if the product is damaged or if there are missing accessories. Please note that Moshi does not cover any costs for returns. After we receive the returned item, please allow 7-10 business days for processing. Refunds can only be credited back to the original credit card used for the purchase. Please allow a complete billing cycle for the credit to appear on your credit card statement.

Furthermore, please note that Moshi may only provide refunds to orders placed directly on our website, Moshi.com. If the item you wish to return was not purchased directly from our web store, please kindly contact the seller directly and inquire about their return/refund policy for them to guide you through the needed steps.

*If a product(s) is returned for refund from an order within our 30-day return period, consequently lowering the total cost of such order below the required amount to receive free shipping, then the respective flat rate of shipping fee will be deducted from the amount to be refunded as the order would no longer be eligible for free shipping.