After an email has been sent, customers receive an automated message notifying them that their email has been submitted to our customer service center and a representative will reply within 1-3 business days.
If you did not receive this message or any further response from a representative in the allotted time (1-3 business days), the issue may be one of the following
- The response was sent to your Spam/Junk folder.
- Your email address may not have been submitted correctly.
Please kindly note our system will set a ticket as "solved/closed" if there is no communication between us for 5 days. If your issue hasn't been resolved, please contact us again and we will be happy to assist.
If you have any issues, do not hesitate to reach out to us again by writing a new email to firstname.lastname@example.org.