After an email has been sent, customers receive an automated message notifying them that their email has been submitted to our customer service center and a representative will reply within 1-2 business days.
If you did not receive this message or any further response from a representative in the allotted time (1-2 business days), the issue may be one of the following
- The response was sent to your Spam/Junk folder.
- Your email address may not have been submitted correctly.
Do not hesitate to reach out to us again by writing a new email to firstname.lastname@example.org.